Data protection complaints

What counts as a data protection complaint

• you think we have used, kept or shared your personal information wrongly;
• your information is wrong and we have not put it right;
• we have not answered a request to see, correct or delete your information properly;
• you are getting messages from us that you did not expect or asked us to stop;
• you are worried about how safely we are keeping your information.

Asking to see, correct or delete your information is not a complaint, it is a request: see “Your rights” in our privacy notice. For any other complaint about goods or services, use our complaints procedure.

How to complain to us

• By email: info@fonology.co.uk
• By post or in person: 61c Main Street, Thornliebank, Glasgow, G46 7RX
• By phone: call the shop and ask to make a data protection complaint; we will write down what you say and send you a copy.

Start a complaint by email

Please include:

• your name and how to reach you;
• any order, repair or trade-in reference;
• what happened, and what you would like us to do.

Your complaint will be handled by [[DATA_CONTACT_NAME_OR_ROLE]].

What we will do

1. Acknowledge your complaint within 30 days of receiving it. (We aim to do it much sooner.)
2. Look into it, asking you or our staff for more information if we need it, and tell you how we are getting on.
3. Tell you the outcome without undue delay, in writing: what we found, what we will do about it, and your options if you are not satisfied.
4. Learn from it: we keep a record of data complaints and use them to improve how we look after information.

Complaining to the ICO

You can complain to the Information Commissioner’s Office, the UK’s data protection regulator, at any time. The ICO may ask whether you have raised the problem with us first.

• Website: ico.org.uk/make-a-complaint
• Telephone: 0303 123 1113

You also have the right to take legal action in court if you believe your rights have been breached.