Product safety & recycling

Our approach to product safety

• Electrical products we sell should carry a UKCA or CE mark, and come with instructions and safety information in English. Mains chargers and adaptors should have a plug that meets the UK plug standard.
• We buy from suppliers who can give us the documents that show a product meets the rules. We do not knowingly sell anything unsafe, and we do not sell products that have been recalled.
• If we learn that something we sold is unsafe, we will stop selling it, contact buyers we can reach, and tell the authorities where the law requires.
• Products that connect to the internet or Bluetooth must meet UK security rules, including telling you how long the maker will provide security updates. Where this applies we show the maker’s details on the product page or with the product. [[CONFIRM_PSTI_INFORMATION_PROVIDED]]

Using chargers, cables and batteries safely

• Use the charger and cable made for your device, or one from a reputable seller.
• Stop using any charger, cable or power bank that is damaged, hot, or smells odd.
• A battery that is swollen, leaking or very hot is dangerous. Stop using it, keep it away from anything that can burn, and take it to a proper recycling point — do not put it in the bin.
• Don’t leave things charging under a pillow, on a bed or where they can’t cool.
• Follow the instructions that came with the product.

If you have a problem or concern

If a product we sold you is faulty, damaged or you think it is unsafe, stop using it and contact us at info@fonology.co.uk or in the shop. See also returns, refunds & cancellation.

You can check whether a product has been recalled on the UK government’s product safety alerts, reports and recalls page. You can report an unsafe product to Trading Standards through Advice Direct Scotland.

Recycling old electricals

Anything with a plug, a battery or a cable is electrical or electronic equipment. When it is thrown away it is “WEEE”, waste electrical and electronic equipment.

• This symbol — a wheelie bin with a cross through it — on a product or its packaging means it must not go in your normal household bin. It must be collected separately.
• Why it matters. Electrical items contain materials that can be recovered and reused, and some contain substances that harm people and the environment if they are dumped or burned. Recycling them properly protects both.
• How to recycle. You can use your local council’s household waste recycling centre, and many give a collection for larger items. Before you do, remove your personal data from phones and other devices.
• Reuse. If an item still works, consider selling it to us (see trade-in terms), or passing it on.

Our take-back service. When you buy a new electrical item from us you can hand us an old one of the same kind, doing the same job, free of charge, whether you bought the new one in the shop or online. [[WEEE_TAKEBACK_ROUTE]]

Used batteries

Never put batteries in your normal bin or recycling box: they can start fires in bin lorries and recycling plants. Take them to a battery collection point — most shops and council recycling centres have one.

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