Reviews policy

Where our reviews come from

The reviews shown on our home page are [[REVIEWS_SOURCE_AND_SELECTION]]

Our rules

• Every review comes from a real customer. We never write or commission fake reviews, and we never ask friends, family or staff to review us as if they were customers.
• We don’t pay for reviews, or reward them. We don’t give discounts, gifts or anything else in return for a review, positive or otherwise. If we ever do, we will say so next to the review.
• We ask every customer the same way. We don’t ask only the happy ones.
• We don’t pick only the good ones. If we show a selection of reviews rather than all of them, we say so, and we don’t leave out reviews because they are critical.
• We don’t change what a review says. A review is shown as the customer wrote it. If we shorten one, we mark the cut.
• We remove only reviews that break the rules — for example fake reviews, reviews about a different business, or reviews that are abusive, unlawful or contain someone else’s personal details. We don’t remove a review just because it is negative.

Think a review isn’t genuine?

Tell us at info@fonology.co.uk and we will look into it and remove it if it breaks our rules. You can also report a review on the site where it was originally posted. See our complaints procedure if you are not happy with how we handle it.